“We have noticed our customers are closely considering and assessing the purchase of their
travel insurance. Customers are taking extra time to consider different scenarios, what may be covered and what is not, and are showing a strong appetite to understand the coverage provided if they become sick with COVID-19,” said Allianz Partners chief marketing manager Damien Arthur.
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Allianz’s data further found that Europe accounted for nearly a third of international trips, but Asia remains Australians’ destination of choice. It also showed that the volume of calls to Allianz this year is more than twice the volume of calls in 2019, with its contact center fielding a range of inquiries around expired passports, missed flights, and items left on airplanes.
Arthur explained that the increased volume of calls might be driven by the increase in outbound travelers and the constantly changing travel environment.
“After two years of grounded travel plans, even the most seasoned globetrotters need to brush up their travel skills, and some are forgetting the basics of international travel,” he said. “The ever-changing travel landscape in the post-COVID world can be challenging for travelers, and if COVID-19 has proven anything, it is the value of travel insurance when traveling overseas.”
Earlier this year, Allianz launched a new and simplified travel insurance policy designed for the “new normal” and travelers’ current needs.