In an interview with Community Impact, partners Raúl Steven Pastrana and Cristina García-Chappell opened up about how their firm has been transforming lives, one case at a time.
How do your core values of empathy and experience manifest in your firm’s approach to serving clients?
Pastrana: First and foremost, we’re about quality and not quantity. We are selective about the kinds of cases we take and we provide one-on-one personal service that some of these larger firms can’t. We pride ourselves on the service and the development of a relationship with the client. I think that’s why we have many five-star ratings by our clients. We get to know their case, their family and history. Many of these people have had their lives turned upside down, particularly in death cases, and they need a lot of hand-holding and guidance to get through not just the legal process but also life’s challenges.
What makes your approach to client relationships stand out from other injury law firms in Austin?
García-Chappell: We build a personal rapport with our clients, treating them as if they were part of our own family. There are instances where we remain connected to clients even years after resolving their cases. We view our clients as not just cases, but as cherished friends and family members.
Our philosophy is especially significant in the realm of personal injury law, which is typically dominated by large firms. Unlike these giants with extensive teams, we remain small yet effective. Our clients know they